XelPlus Support
How can we help?
Quick answers on course access, payments, certificates, and gifts are below.
Frequently asked questions
Find help with your courses, account, payments, or gifts.
Course access and account
How do I access a course I bought?
Sign in with the same email you used at checkout. Your courses will show up on your dashboard.
Still missing? Email us your checkout email, the course name, and your order ID if you have it.
I can't sign in. What now?
Select Forgot password? on the sign-in page and check your inbox, including spam, for the reset email.
No luck? Email us and we'll help you get back in.
I'm signed in, but a course is missing.
Double check you're using the exact email you checked out with. It's easy to accidentally create a second account with a different one.
Still not there? Email us your checkout email, the course name, and your order ID.
Please don't buy it again. We can fix this from our side.
How do I change my account email?
Update it in your profile settings once you're signed in.
Lost access to the old email? Email us with your current account email, your new one, and the name of a course you own.
When can I start, and how long do I have access?
You can start as soon as checkout is done, everything is self-paced. Access length depends on what you bought, check the product page for the exact period.
Where are the workbooks and templates?
Inside the relevant lessons. Download them as you go so you can follow along with the examples.
Will I get a certificate?
If your course includes one, it unlocks once you finish the required content.
Completed it but can't find yours? Email us the course name and your account email.
Orders, payments, and refunds
Will I get a receipt?
Yes, you'll get one automatically by email right after checkout.
We can't issue a separate invoice for individual purchases. If there's an error on your receipt, or you need a company name added, email us your order ID and we'll take a look.
I can't find my payment receipt.
Search your inbox and spam folder for the confirmation email tied to your checkout address.
Still nothing? Email us your name, checkout email, course name, and roughly when you purchased.
What's the refund policy?
It depends on the course, check the product page you bought from for the exact window.
To request one, email us your order ID, checkout email, and course name before that window closes.
I paid but can't access the course.
Email us your receipt and checkout email. We'll check your enrollment and sort it out.
Please don't buy it again while we look into it.
Gifts and team purchases
How do I give a course as a gift?
At checkout, choose Send as a gift and enter the recipient's name and email.
They'll get an email invite to create an account and start right away. No need to contact us first.
Can I gift it to myself and pass it on later?
The invite goes straight to whatever email you enter as the recipient, so double check it before you pay.
How do I buy courses for my team?
We offer volume pricing, and each person gets their own individual course access. Visit our business page to get started.
Still need help?
Email us and include a few details so we can help faster.
What to include
- The email you used at checkout
- The course or bundle name
- Your order ID, if you have it
- A short description of the issue